FAQ: Your Questions Answered
Orders & Shipping
Q: How long does shipping take?
A: We aim to process your order within 1–2 business days. Shipping within the UK typically takes 2–4 business days. For international orders, delivery times vary by location.
Q: Do you offer free shipping?
A: Yes, we offer free UK shipping for orders over £40! For orders under this amount, standard shipping rates will apply.
Q: How can I track my order?
A: Once your order has been dispatched, you’ll receive a confirmation email with a tracking link. Click the link to follow your order’s journey!
Q: Do you ship internationally?
A: Yes, we do! Shipping rates and delivery times vary by country. Please check the shipping options at checkout.
Returns & Exchanges
Q: What is your return policy?
A: We have a 30-day return policy. If your item is unused, in its original condition, and in the original packaging, you can return it for a refund.
Q: How do I start a return?
A: Simply email us at woof@inuandivy.co.uk with your order details, and we’ll guide you through the process.
Q: Can I exchange an item?
A: While we don’t process direct exchanges, you’re welcome to place a new order for the item you need and return the original for a refund. This ensures you get your desired product as quickly as possible!
Products
Q: How do I choose the right size for my pet?
A: We’ve included detailed size charts on each product page to help you find the perfect fit. Still unsure? Reach out to us at woof@inuandivy.co.uk—we’re happy to help!
Q: Are your products sustainable?
A: We’re passionate about offering high-quality, thoughtfully designed products. Many of our brands use eco-friendly materials and sustainable practices to create their collections.
Q: What if an item is out of stock?
A: If an item is unavailable, we recommend signing up for restock notifications on the product page. We’ll email you as soon as it’s back!
Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.
Q: Do you offer discounts or promotions?
A: We occasionally run promotions and sales. Subscribe to our newsletter or follow us on social media to stay updated!
Q: Can I use multiple discount codes?
A: Unfortunately, only one discount code can be applied per order.
Contact Us
Q: I have a question that’s not listed here. How can I reach you?
A: We’d love to hear from you! Drop us an email at woof@inuandivy.co.uk, and we’ll get back to you as soon as possible.